Privacy Policy

1. Introduction

Welcome to ARJAX Sports Private Ltd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us.

By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, profile preferences
• Communication Information: Messages, feedback, and inquiries you send us
• Quote Request Information: Product preferences, quantity requirements, delivery address, company/organization details, special requirements
• Survey and Quiz Data: Sports preferences, workout timing, competition style, motivation sources (used for our sports personality quiz)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device type
• Usage Information: Pages visited, time spent on pages, click patterns, scroll behavior
• Shopping Cart Data: Products added to cart, quantities, preferences (stored locally on your device)
• Interaction Data: Form submissions, button clicks, navigation patterns

2.3 Local Storage Data

We store certain information locally on your device for enhanced user experience:

• Shopping cart contents and preferences
• Quiz results and sports personality data
• Dark mode and sound preferences
• Reaction points and engagement streaks
• Achievement and badge progress

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Processing and responding to your inquiries and quote requests
• Providing personalized sports equipment recommendations
• Managing your shopping cart and product preferences
• Delivering customer support and technical assistance

3.2 Communication

• Sending you responses to your contact form submissions
• Providing product updates and sports equipment information
• Sending promotional content (with your consent)
• Notifying you about changes to our services or policies

3.3 Website Improvement

• Analyzing user behavior to improve website functionality
• Personalizing your browsing experience
• Developing new features and services
• Ensuring website security and preventing fraud

3.4 Business Operations

• Processing bulk orders and quote requests
• Managing business relationships with sports clubs and organizations
• Compliance with legal obligations
• Business analytics and reporting

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Email communication services (EmailJS for contact forms)
• Website hosting and maintenance
• Analytics and website performance monitoring
• Customer support services

4.2 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities.

4.4 Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

5. Data Storage and Security

5.1 Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Secure server infrastructure and encrypted data transmission
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on data protection practices

5.2 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Contact Form Data: Retained for 3 years for customer service purposes
• Quote Requests: Retained for 2 years for business relationship management
• Local Storage Data: Retained until you clear your browser data or opt out
• Analytics Data: Aggregated data retained for 2 years for business insights

5.3 Data Location

Your data may be stored and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

6. Cookies and Local Storage

6.1 What We Use

Our website uses various technologies to store information locally on your device:

• Local Storage: For shopping cart data, user preferences, and quiz results
• Session Storage: For temporary data during your browsing session
• Cookies: For essential website functionality and analytics (if applicable)

6.2 Types of Stored Data

• Shopping Cart (arjaxCart): Product selections, quantities, and preferences
• Preferences: Dark mode settings, sound preferences
• Quiz Data: Sports personality quiz results and recommendations
• Engagement Data: Reaction points, streaks, and achievement progress

6.3 Managing Stored Data

You can manage or delete this stored data through:

• Your browser settings to clear local storage and cookies
• Our website controls for specific features (where available)
• Contacting us directly for assistance

7. Third-Party Services

Our website may use third-party services that have their own privacy policies:

7.1 Email Services

• EmailJS: Used for contact form submissions and communications
• Their privacy policy: Available on their official website

7.2 Social Media Integration

• Links to social media platforms (Instagram, Twitter, LinkedIn, etc.)
• Social sharing features for quiz results
• Each platform has its own privacy policy that applies when you use their services

7.3 Analytics Services

We may use web analytics services to understand how our website is used. These services may collect information about your visits and usage patterns.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences and information

8.2 Data Portability and Deletion

• Request a copy of your personal information in a structured format
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for specific data processing activities

8.3 Communication Preferences

• Opt out of promotional communications
• Choose how we contact you (email, phone, etc.)
• Update your communication frequency preferences

8.4 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

For users between 13 and 18 years of age, we encourage parental involvement in their online activities and recommend that parents review this privacy policy with their children.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through our website or via email (if we have your email address)
• Provide a summary of significant changes where appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You can also reach us through our website's contact form or by visiting our office during business hours. We are committed to addressing your privacy concerns promptly and thoroughly.